FAQ

Payment
We only accept Mastercard and Visa Credit Cards and Debit cards.

GST
All items listed include 10% GST. We remove the GST from all international orders before charges are processed.

Shipping

We use Australia Post for deliveries within Australia and DHL Globalmail for all international deliveries.

Please allow up to 16 business days, as a guide, for all international deliveries.

Australian Deliveries, $9 up to 500grams, and $14 up to 3KG, $17 up to 5 KG. Patterns and other smaller items are usually between $3- $6.

International parcels (Guide Only, we ony charge you exactly by the finished weight, calculated to the nearest gram)

New Zealand - $9 for 500 grams, $11 for 1KG, $14 for 1.5KG, $17 for 2KG

North America - $15 for 500 grams, $27 for 1KG, $39 for 1.5KG, $52 for 2KG

UK and Europe - $14 for 500 grams, $26 for 1KG, $36 for 1.5KG, $48 for 2KG

Asia - $14 for 500 grams, $25 for 1KG, $36 for 1.5KG, $47 for 2KG

N.B. All patterns are considered regular mail and charged accordingly.


Refunds & Returns
Notification of faulty/damaged goods must be provided within 3 days of receipt of goods, giving full particulars. No refund is offered on goods received in good order. No refund is offered on special order kits. Shipping fees are not refundable under any circumstances.

Postage & Handling
Postage & handling costs will be added to your order after your order is placed. Handling costs cover such extras as packaging materials, labels and printing, travel to the Post Office, customs forms etc. Material Obsession uses Australia Post for its local deliveries and DHL for international deliveries. We will not be held responsible for loss or damage of your purchase.

Delivery times
Material Obsession aims to dispatch orders within 48 hours. Most local orders will be delivered in as little as 2-5 business days from the time your order is dispatched, depending on where you are located. If a product is not in stock, we will notify you by email and advise you of the expected delivery time. Credit cards will not be charged until your order is ready to be sent.

Pick Up
Orders can be picked up from store located at -
Material Obsession
72 Roseby Street
Drummoyne NSW 2047
Australia

Telephone
Call us in Australia at 61 02 9819 6455.
We are open Monday to Saturday 9.30 am – 4.30 pm.

Mail
Mail order to:
Material Obsession
72 Roseby Street
Drummoyne NSW 2047
Australia1